9 Most Common Questions When Purchasing Virtual Goods On Zynga

Zynga has made some of the most popular games on Facebook and there’s a good chance that you have been hooked playing one of their games. Many of Zynga’s games allow users to play the game and get boosters or add-ons to their game by purchasing virtual goods on Zynga.

Farmville

For many, they will complete their purchase using a credit card and many users will have a few questions before or after pushing through with their purchase. Here are a few common questions asked by users of Zynga’s many popular games who want to use their credit card on Zynga.

Q: I’ve Made a Purchase on Zynga, But It Doesn’t Show Up on My Game Account.

Users who purchased game currency on their Zynga game can experience a delay especially if they bought their virtual goods during peak times. It can take up to 4 hours for players to see their purchase reflected on their game account.

Q: Aside from Credit Cards, What Other Forms of Payments Does Zynga Accept?

Players can use their Visa, Mastercard, American Express, and Discover cards to buy Facebook credits or to buy virtual goods for their favourite games directly from Zynga.com. Users can also purchase virtual goods on Zynga using PayPal. Players can also redeem Zynga game cards and Facebook game cards to get virtual goods on Zynga.

Q: How Long Does It Take Before a Charge Shows Up On My Credit Card?

It takes 3 business days for the credit card charge to be settled with the player’s financial institution. It may take 3 to 5 business days for the charge to show up on the bank statement.

Q: I Think I’m Blocked From Purchasing Virtual Goods on Zynga, Why Is This So?

Zynga has implemented a screening system to protect users and the company from credit card fraud. Zynga can block a user from purchasing virtual goods on their games either temporarily or permanently. Temporary blocks can be triggered if the user has exceeded the number of times that they can make a purchase in a day or if they have a previous purchase attempt that was declined.

Q: Will I Be Charged a Sales Tax for My Zynga Game Purchase?

Zynga can charge a sales tax depending on the geographic location of the user who made a game purchase. Zynga can apply taxes if the user’s IP is located in the European Union and in over 17 U.S. states including Alabama, D.C., Hawaii, and Wisconsin.

Q: A charge appeared on my statement even if my purchase attempt was declined, why is this so?

Banks may put a small hold on the funds when a transaction is initiated and this can appear on the customer’s online statement. However, these holds will not result in a charge if the transaction does not go through or is not completed. The holds will be released within 7 to 14 business days.

Q: I saw an extra dollar charged on my credit card, what is this?

The $1.00 charge is a pre-authorization check made on the card and the money is not actually transferred.

Q: There are Multiple Transactions from Zynga but I Only Made One Purchase.

Users may see an authorization, transfer, and payment transaction on their card statement when they make a purchase on Zynga. The authorization may look like a purchase but it is not a purchase and is just a query into the account. The transfer transaction is the one that is the actual purchase made to Zynga.

Q: Can I Remove My Credit Card Information from Zynga?

Yes, users can remove their credit card information on Zynga.com by clicking on the “delete” option under the “payments” link under the account’s settings.

These 9 questions are the ones asked most frequently by players who use their credit cards to purchase virtual goods for their favourite Zynga games. Zynga is responsible for some of the most popular games on Facebook and these include FarmVille, Mafia Wars, Draw Something, Zynga Poker, and ChefVille. Zynga is also adding more games to keep Facebook users hungry for more. Other games from Zynga include Hidden Shadows, Ninja Kingdom, Puzzle Charm, Bubble Safari, The Pioneer Trail, and Solstice Arena.

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